My candle is not burning evenly. What should I do?
Apologies that this has happened. Whilst our candles are handmade, we inspect every candle before they are boxes to ensure the highest quality and correct wick placement.
During burning, the wicks can settle off centre if the lighting instructions are not followed before each light. The wicks that we use are able to melt the candle so that the wax burns evenly on the edge of the jar to create an even wax pool. We suggest that you burn the candle for 2-3 hours at a time to allow it to reach the melt pool on the edge of the jar to prevent tunnelling in the future. Just remember to trim the wicks to 6 mm before each lighting.
To fix the current candle, here are our recommended solutions: Level the candle again by removing the higher wax with a knife. Ignite the wick to make the surface even. Another way to melt the dis proportioned parts of your candle is to blow dry it. Initially burn the candle for 2-3 hours or until the wax has melted all the way to the candle edges. If this initial burning of the candle is less than that, it will tunnel for the rest of the burn.
We hope this information resolves your candle burning issue